Production
Lead Times: Orders are entered immediately upon receipt and will ship in a timely manner. Lead times vary according to quantity and product mix.
Back Orders: Shoemaker is committed to completely satisfying all orders and for the customer to receive all line items in an order.
*Certain products and quantities do not apply. Please contact customer service for details.
Expedited Shipping Program
Most products can be manufactured and shipped from the same day up to six working days after receipt of an order. Certain products and quantities do not apply. Expedited Shipping orders are processed immediately and cannot be cancelled.
- Gold Express – Same to next day service. Add 75% to net cost ($25 minimum charge.)
- Red Tag – Two to three day service. Add 30% to net cost ($10 minimum charge.)
- Yellow Tag – Four to six day service. Add 20% to net cost ($10 minimum charge.)
*Expedited lead times for Damper/Louver products may vary. Please contact customer service for details.
Shipping
Shoemaker shipping services include Fed Ex Ground, Next Day, 2nd Day and 3rd Day Select, USPS, UPS Collect, and LTL Motor Freight. Some products must be shipped LTL Motor Freight because of construction.
- Shoemaker Standard Rate Shipping Program: Shoemaker now offers a standard rate for all Ground and LTL shipments! Shipping charges are calculated based on product desination. For more information view our Standard Rate Shipping Program map.
- Palletizing: Shoemaker products are palletized and shrink wrapped whenever possible. Product grouping is not limited. There is no extra fee for this service.
Finish
All Shoemaker products have baked-on textured polyester powder paint. Shoemaker standard finishes are Soft White and Driftwood Tan. This finish will resist peeling, cracking, chipping and fading after application and through shipping, handling, installation. The quality and durability of this finish is long-lasting, an advantage over other finishes that require touch-up.
The following finishes are available on specified products at an additional cost:
- Designer Colors: Almond, Black Velvet, Bronze, Camaro Silver, Coffee Tan, Navajo White, Vanilla
- Custom Metal Plating: Polished Brass, Antique Brass, Polished Chrome, Pewter, Satin Nickel, Black Nickel, Oil Rubbed Bronze
- Classic Wood: Standard product is a self-rimming style in natural Red Oak with lacquer finish. Special order products include honeycomb & louvered face styles; flush, rabbeted and baseboard installation; and 250 different types of wood.
See the Designer Collection page for additional details.
Responsibility
Shoemaker’s responsibility ceases when the carrier signs for the shipment in good order. In case of loss, visible or concealed damage, the customer as consignee must report such loss or damage at once with the carrier.
Guarantee
All Shoemaker products come with an unconditional guarantee to be free from defective material and workmanship under normal service and use for which they were designed. Shoemaker will repair or replace (free of charge) any defective product or part(s).
However, Shoemaker is not responsible for any peripheral costs including, but not limited to, cost of removal and replacement, liabilities, lost profit, loss of goodwill, or any other general, special, incidental or consequential damages incurred in connection with the purchase of Shoemaker products.
The warranty on the finish surface of the Shoemaker Designer Series (wood, custom plated and custom painted registers, grilles and diffusers) is for a period of 90 days and includes defects in material and workmanship under normal service.
Disclaimer
We reserve the right to make changes to prices, product, product specifications, and packaging without notice.
Cancellations
24 hours after receipt of an order, cancellations or changes may not be approved pending status of work in process.